Inquiry form template

Asks what the inquiry is about first, then only that type’s questions, so each team gets what it needs.

Use this template

Preview · answers aren’t saved

What is your inquiry about? (required)

Tell us about your inquiry (required)

Your name (required)

Email (required)

How should we reply? (required)

We use your details only to answer this inquiry.

16 questions · about 2 min · logic · file upload · prefill from the link

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Unlimited responses on Free

Print it as a PDF Word version

Change the questions in Word, then print.

What you get back

Every response lands in your results the moment it is sent. Turn on email notifications and each one arrives like this, and the same answers become a row in your spreadsheet.

From PulseFormCreator

Subject New response to Make an inquiry

What is your inquiry about?: An order or booking I have made
Order or booking number: BK-20418
What do you need?: Something is wrong with it
Tell us about your inquiry: Two of the six glasses in my order arrived chipped. Can you send replacements before Saturday?
Your name: Tom Nguyen
Email: tom.nguyen@example.com

and 1 more answers

A sample email with made-up answers.

submitted_at	What is your inquiry about?	Which product or service?	When would you need it?	Order or booking number	What do you need?
23 Sep 2026 09:41	An order or booking I have made			BK-20418	Something is wrong with it

Export to CSV or Excel, or send responses to Google Sheets, Notion, Airtable, Slack or a webhook. All free.

What happens after someone submits

Route and answer every inquiry from one place.

Submitted
An inquiry arrives

AI triage sums it up, sets its priority and flags whether it needs a reply.
It is a press inquiry

A custom workflow sends it straight to your press officer.
You answer it

Reply from the inquiry, and their answer comes back into the same thread.
They get in touch again

People shows every inquiry and reply from that person on one timeline.

Set this up when you use the template

What this form asks, and why

An inquiry form should ask what the inquiry is about before anything else, then only what that type needs: an order number for orders, an organization for partners, a deadline for press. Contact details come after the inquiry itself, so people start with what they came to say.

The last column shows how often real inquiry forms ask for it.

Question	Why it is there	Real forms
What is your inquiry about? Required	4 of 12 forms ask it, all of them government agencies. As on NSW Local Land Services’ form, each answer here opens its own questions.	4 of 12 forms
Which product or service? Only when “What is your inquiry about?” is “A product or service”	Product inquiries only.	2 of 12 forms
When would you need it? Only when “What is your inquiry about?” is “A product or service”	Tells a buyer from a browser without asking for a budget.	Our own recommendation
Order or booking number Required Only when “What is your inquiry about?” is “An order or booking I have made”	Order inquiries only. 3 of 12 forms ask for an existing reference, so the reply joins the right case.	3 of 12 forms
What do you need? Required Only when “What is your inquiry about?” is “An order or booking I have made”	Change, cancel, a problem or timing: the answer decides who picks it up.	3 of 12 forms
Photos of the problem (optional) Only when “What do you need?” is “Something is wrong with it”	Only for a problem with an order, where a photo settles it faster.	2 of 12 forms
Organization name Required Only when “What is your inquiry about?” is “Working with us or a partnership”	Partnerships only: the organization matters more than the person.	5 of 12 forms
Organization website Only when “What is your inquiry about?” is “Working with us or a partnership”	Optional, so you can look them up before replying.	Our own recommendation
Publication or outlet Required Only when “What is your inquiry about?” is “Media or press”	Press only: the outlet decides who answers and how fast.	Our own recommendation
Your deadline Only when “What is your inquiry about?” is “Media or press”	A press answer is only useful before the story runs.	Our own recommendation
Tell us about your inquiry Required	The inquiry in their words, asked by 10 of 12 forms.	10 of 12 forms
Your name Required	Asked after the inquiry itself.	11 of 12 forms
Email Required	Where the reply goes unless they ask for a call.	11 of 12 forms
How should we reply? Required	4 of 12 forms ask how to reply. Two choices: you will email or call.	4 of 12 forms
Best number to call Required Only when “How should we reply?” is “Call me”	Shown, and required, only for people who asked for a call.	11 of 12 forms
Best time to call Only when “How should we reply?” is “Call me”	So the call comes when they can take it.	Our own recommendation

What we left out

Postal address. 6 of 12 forms ask for one. You need it only when the reply goes by mail.
A title. Mr, Ms or Dr appears on 1 of 12 forms. It reveals gender and marital status and changes nothing.
“How did you hear about us?”. Asked on 1 of 12 forms. The hidden utm_source field records where people came from instead.

What 12 real inquiry forms ask

How many include each field, from forms organizations use today. Part of the Form Field Index.

Email address 11 of 12
Name 11 of 12
Phone number 11 of 12
Description 10 of 12
Postal address 6 of 12
Organization or company 5 of 12
What the inquiry is about 4 of 12
Preferred contact method 4 of 12

Read September 2026 · Australia 8, UK 2, US 2 · Sources

United Nations (Visitors' Lobby exhibits) · intergovernmental organization, US
Ludgershall Pre-School · preschool, UK
Victorian Legal Services Board + Commissioner · statutory regulator, Australia
Local Land Services (NSW Government) · state government agency, Australia
NSW Department of Planning, Housing and Infrastructure (Planning Portal) · state government department, Australia
ANT Networks Pty Ltd · IT network consultancy, Australia
Williams Boxsell Georgas · law firm (property), Australia
DP Web Design · web design business, Australia
The University of Western Australia · university, Australia
Pubs Code Adjudicator · statutory adjudicator, UK
Office of the Australian Information Commissioner (Consumer Data Right enquiries) · regulator, Australia
U.S. Department of Justice, Justice Management Division · federal government department, US

How the form changes as people answer

Most people see a shorter form. These questions and screens only appear when an answer calls for them.

When “What is your inquiry about?” is “A product or service”

shows “Which product or service?” and “When would you need it?”
When “What is your inquiry about?” is “An order or booking I have made”

shows “Order or booking number” and “What do you need?”
When “What do you need?” is “Something is wrong with it”

shows “Photos of the problem (optional)”
When “What is your inquiry about?” is “Working with us or a partnership”

shows “Organization name” and “Organization website”
When “What is your inquiry about?” is “Media or press”

shows “Publication or outlet” and “Your deadline”
When “How should we reply?” is “Call me”

shows “Best number to call” and “Best time to call”
When “What is your inquiry about?” is “Media or press”

shows the “Thanks, Tom” ending
At the end

shows one of 2 thank-you screens, each headed “Thanks, Tom” with its own message

Make it yours

Use your own inquiry types

Rename the options in the first question. To give a new type its own questions, add them and use “Only show this question when…” on each.
Preselect the type from each page

Link your press page to the form with ?enquiry_type=Media or press and it opens with that type chosen.
Keep a log each team can filter

Send inquiries to Google Sheets from the Workflows tab: the type gets its own column to filter by.

Good practice and the law

UK
Say why you collect details when you collect them: the privacy line does this once you add your policy link. ICO, right to be informed
Australia
APP 5 asks you to say who you usually pass details to. If a contractor handles some inquiry types, name them in the privacy line. OAIC, APP 5

Questions about this template

What is an inquiry form, and why not just list an email address?

It is a contact form that asks what the inquiry is about, so each one arrives with the order number, deadline or organization the right person needs, not as a bare email in a shared inbox. Embed it on your site or share its link. For booking a time, use an appointment request form.

How fast should I answer an inquiry?

As fast as your thank-you screens promise: change one business day, and two hours for press, to times you can keep. The daily digest counts inquiries still waiting on your reply.

Can each inquiry type go to a different email address?

Yes. Add a custom workflow for each team: it checks the answer and emails them. Three are free per form, more on Pro.

Is an inquiry form the same as an enquiry form?

Yes. Enquiry is the British and Australian spelling. This template says inquiry; change the wording in the editor if your readers expect the other.

Which form do you need?

Not quite the job? One of these may fit, or browse all contact and feedback forms.

contact us form
When every message goes to the same person and four questions are enough.
demo request form
When the inquiry is a sales lead to qualify first.
website project questionnaire
When the inquiry is a website project and you need the full brief before you quote.

Start with the inquiry form template

Open it in the editor, rename the inquiry types to your teams and share one link.