Riverside Community Festival — attendee survey
- +27Net Promoter Score±6 · 400 answers
- 3.9/5Overall, how would you rate your day?69% gave 4–5
- 76%Will you come back next season?said ‘Yes, I’ll be back’
- 31%Mr Wu's DumplingsWhich food stall would you go back for?
Results for every question
Your visit
A few quick questions about the day you came.
1.Which day did you come to the festival?
Most dates fall in September 2026; Saturday is the most common day (47%).
By day of the week
From Fri, Aug 14 to Sun, Sep 20.
Only Fri–Sun can be picked, so Mon–Thu are left out.
2.Roughly what time did you arrive?
Busiest hours: 17:00–18:00 and 18:00–19:00 (23% and 18%). 51% chose the evening (17:00–21:00).
By part of the day: Morning 18% · Afternoon 30% · Evening 51% · Night <1%.
Each answer counts in the hour it falls in (09:45 counts in 09:00–10:00). Night is 21:00 to 05:00.
3.How did you get here?
‘Bus or train’, ‘Walked’ and ‘Drove and parked’ are level at the top (25%, 25% and 24%).
Percentages are of the 400 people who answered.
4.How many people were in your group, including you?
Median 3 people (middle half 2–4).
The rule marks the median and the band the middle half (2–4 people).
6 answers far from the rest are left out of this chart.
5.Where did you first hear about the festival?
Instagram is ahead of a friend or family member (29% and 22%), but not by a clear margin.
Percentages are of the 377 people who answered.
6.Which parts of the festival did you visit?
Night market food stalls is the most picked (79% of 400 people). People picked 2.6 options on average.
Picked together
The most common exact combinations, as a share of the 400 people who answered.
Percentages are of the 400 people who answered. People could pick more than one, so the bars add up to more than 100% (1,023 picks in all).
‘None of these, I was just passing through’ can’t be picked with anything else, so it sits below the line.
7.Which food stall would you go back for?
Mr Wu's Dumplings is the most picked: 31% of 353 people.
Percentages are of the 353 people who answered.
How it went
Be honest: this decides what changes next season.
8.Overall, how would you rate your day?
Average 3.9 out of 5 from 400 ratings; 69% gave 4 or 5.
The caret under the axis marks the average of 400 ratings. Percentages are of the 400 people who answered.
9.How likely are you to recommend the Riverside Festival to a friend?
NPS +27 (±6): 45% promoters, 18% detractors, from 400 answers.
Scores 0 to 10
NPS by week
The band around the weekly line is a 90% interval; weeks with fewer than 5 answers are left as gaps.
What they said
What each group raised more than the others in ‘What’s the main reason for your score?’.
Detractors64 wrote
Passives118 wrote
Promoters136 wrote
NPS is the % of promoters (9–10) minus the % of detractors (0–6), out of all 400 answers. ± is a 90% interval.
10.What’s the main reason for your score?
318 answers, 281 different. Most repeated: ‘The lantern parade was lovely but so crowded…’ (×5).
Suggested themes
From words that recurThe reasons
237 of 318 shown- The lantern parade was lovely but so crowded we could barely see it.×5
- Great atmosphere.×4
- River path back to the car park was pitch black. Felt unsafe.×4
- Fun, but we struggled to find anywhere to sit and eat.×3
- Great vibe×3
- Good night overall, but the queues for food were long.×3
- Good, not amazing. A lot of the stalls are the same as other markets. We ended up eating standing up because every seat was taken.×2
- too loud near the main stage to have a conversation anywhere near the food.×2
- Nice atmosphere, just a bit pricey for a family of five.×2
- Fun night out!×2
Themes suggested from words and phrases that recur, with the quotes behind each. Worked out here; nothing is sent to an AI provider.
These are the reasons behind the NPS question. Scores: 0–6 detractors, 7–8 passives, 9–10 promoters.
This public report lists 200 different answers, most repeated first: 237 of the 318 given.
11.How did we do on each of these?
Most positive: Staff and volunteers (net +91). Least positive: Toilets (net −37).
Average score by row
1 is Very poor and 5 is Excellent; Didn’t use is left out. Lines around the averages are 95% intervals.
Net is the % who chose Good and Excellent minus the % who chose Very poor and Poor, out of each row’s answers. OK sits in its own lane.
‘Didn’t use’ is shown apart and left out of every percentage and average.
Scores: Very poor = 1, Poor = 2, OK = 3, Good = 4 and Excellent = 5.
12.Next season, when would you come to each of these?
Most ticked: Lantern parade × Saturday night (96% of the row).
Across the whole grid
People who ticked each column in at least one row, of the 301 who answered.
Each cell is the % of the people who answered that row and ticked it; people could tick more than one, so rows can pass 100%.
13.One thing to keep and one thing to change
70 people filled in the grid.
Food and drink39 answers
Keep31
Change30
Music and stages44 answers
Keep30
Change31
Getting here and around49 answers
Keep38
Change40
Identical answers are grouped.
14.Rank what we should put money into next season
More shade and seating is ranked first most often (30%) and has the best average rank (2.4).
Ranked-choice count
More shade and seating wins the ranked-choice count after 4 items were knocked out, with 64% of the 371 ballots still in play.
Bars are shares of the 371 people who ranked. Average rank: 1 is best.
Head to head, More shade and seating beats every other item.
15.About how much did you spend, per person?
Median $35 per person on a $0–$200 scale; the middle half answered between $20 and $50.
The rule marks the median and the band the middle half ($20–$50 per person).
The slider starts at $40: 8% (30) left it there, so some may not have moved it.
16.Will you come back next season?
76% said Yes, I’ll be back (302 of 400).
Percentages are of the 400 people who answered.
Share and stay in touch
All optional. Leave your details to go in the draw for a $200 voucher.
17.What was the highlight of your day?
273 answers, 34 different. Most repeated: ‘The vibe’ (×26).
Answers grouped
34 different18.Festival news
61% agreed (242 of 400 responses).
2 wordings, oldest first
The text changed while the form was live. Each person agreed to the wording shown when they submitted.
Keep me posted about next season's line-up.
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Of the 400 people shown the box. Leaving it unticked counts as an answer, not a skip.
19.Anything else you’d like to tell the organizers?
129 answers, 103 different. Most repeated: ‘My son is autistic and the quiet tent was a…’ (×4).
Suggested themes
From words that recurWhat people said
103 different of 129- My son is autistic and the quiet tent was a lifesaver. Thank you for thinking of it.×4
- Bring back the Saturday morning yoga on the lawn.×3
- I lost my wallet and someone handed it in to the info tent. Faith in humanity restored.×3
- An Auslan interpreter every night would be amazing.×3
- Dog water bowls near the entrance would be great.×3
- Some of the stalls had no prices up, which is awkward when you’re on a budget.×3
- The pop-up library van was such a lovely idea.×3
- Nothing to add, just thanks.×2
- Could you put the set times on the website? We missed the band we came for.×2
- Seating near the stage for people who can’t stand for long.×2
Themes suggested from words and phrases that recur, with the quotes behind each. Worked out here; nothing is sent to an AI provider.